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policies

  • 16 hour cancellation fee applies. Please give at least 16hrs notice to cancel a booking. This can be done by phone, email or online yourself.
  • No refunds are given.
  • You can reserve your favourite class times by booking in until the end of the year. Contact admin@pilatesinnerstrength.com.au to arrange this. This will ensure you won’t loose your favourite times when those classes become fully booked. You don’t need to pay for them upfront, you can simply pay casually or by blocks. This is just to ensure you won’t loose the class time that you want.
  • If you have weekly regular bookings until the end of the year… you can change your bookings whenever you like. All we need is 16hrs notice.
  • If you have regular bookings but need to go away for a holiday, just let our support team know and they will take you out for that amount of time only.
  • If you want to change your regular weekly bookings to different days, then our admin team will do that for you straight away.
  • No expiry dates will be extended. Please ensure you use all your classes before the expiry date.
  • If you have a block of classes, you can use them whenever you want… you are not locked into a weekly contract where they must be used each week.
  • If you do miss a class within the 16hr period, contact admin to reschedule your missed class to the following day if there are spots available.
  • Purchased classes can not be transferred to a different class type. Purchased Pilates classes can be used for any type of Pilates class. Purchased Barre classes can only be used for Barre classes.
  • If you late cancel a class due to illness, please issue us with a doctors sick certificate to ensure you are not charged for the late cancellation.
  • Wear appropriate clothing. Please be careful of tops and shorts that gape. For example, its best to wear bike shorts under loose shorts. You need to wear clothing that you can stretch in.
  • Mobile phones are to be put on silent during session times.
  • Minimum jewellery is to be worn to ensure our equipment remains in top condition.
  • No gum.
  • Towels are provided for your use.
  • Unless space permits, people who arrive late will be expected to finish at their allocated time.
  • Please bring a water bottle to take into the studio.
  • Socks are to be worn during your workout.

16 hour late cancellation fee applies for all bookings made